Digitising dynamic medical records inside an academic hospital
More than 1 million full-colour pages per month from the dynamic archive of an academic hospital, with attention to accuracy, traceability and retrieval during the process.
A case from 2dA practice, 2012, originally part of the Beter 2.0 / Paperless Medical Records programme.
A practice example of medical record digitisation with attention to accuracy, traceability and day-to-day retrieval.
Radboudumc (then UMC St Radboud), Nijmegen
Academic healthcare
Analogue file material and various forms of digital data; retention obligations up to 115 years
Keeping confidential medical information continuously retrievable for doctors during preparation, scanning, optimisation and return
An academic hospital has kilometres of central archive space with dormant files, plus dozens of outpatient clinics with active files that must remain retrievable at any moment. The information is confidential and retention obligations can run up to 115 years. A file that cannot be found during scanning is not acceptable.
“2dA looked with us on the work floor and in the systems, and listened carefully. Where needed, they stepped in with the flexibility and care that completely won our trust.”
Monique van der Lee, Process Improvement and Innovation adviser, UMC St Radboud, 2012
Original quote in Dutch: “2dA heeft met ons gekeken op de werkvloer, in de systemen, ze hebben goed naar ons geluisterd. En waar nodig ingesprongen met de flexibiliteit en zorgvuldigheid waarmee ze ons vertrouwen volledig gewonnen hebben.”
For organisations with heavily used records, this practice example shows why security, retrievability and usable digital output need to be designed together from the start.
Unchanged since April 2012. This is the original casecard from that period.